These Terms of Service ("Terms") govern your use of services provided by Illyrian Holdings LLC ("Illyrian," "we," "us," or "our"). By booking an appointment, using our website at vip.arbra.app, or receiving services from us, you agree to these Terms.
1. Service Description
Illyrian Holdings LLC provides premium auto detailing services in the State of New Jersey, including but not limited to:
- Standard interior and exterior detailing
- Ceramic coating application
- Paint protection film (PPF)
- Window tint
- Vehicle wraps
Service availability, pricing, and turnaround times are described on our website and may be updated from time to time.
2. Booking and Payment
Online booking
Appointments are booked online at vip.arbra.app/book or by phone. By submitting a booking request, you confirm that the information you provide is accurate and complete.
Deposit
Certain services require a non-refundable deposit at booking, calculated as a percentage or fixed amount of the total service price. The deposit amount is disclosed before you complete your booking.
Cancellation policy
- Cancellations made 24 hours or more before the scheduled appointment receive a full refund of any deposit paid.
- Cancellations made less than 24 hours before the scheduled appointment forfeit the deposit.
- No-shows forfeit the deposit and may be subject to a rebooking fee.
Payment
Payments are processed by Stripe, Inc. through the Arbra OS platform. We accept major U.S. credit and debit cards. The balance is due at completion of service unless otherwise agreed in writing.
3. Service Delivery
- Services are performed at our shop location or on-site at your address, as specified for the service booked.
- You must provide vehicle access at the scheduled appointment time. Delays of more than 30 minutes may result in cancellation and forfeiture of the deposit.
- A pre-service walkaround documents your vehicle's condition. VIP is not liable for pre-existing damage, dents, scratches, rust, mechanical issues, or aftermarket modifications.
- You must disclose any prior repairs, modifications, sensitive components, or vehicle issues that may affect service safety or quality (e.g. aftermarket paint, wraps to be removed, sensors, dashcams).
4. SMS Program Terms
Program description
By providing your mobile number and opting in, you agree to receive transactional SMS messages from Illyrian Holdings LLC regarding your bookings, service updates, and payment confirmations.
Message frequency
Up to 5 messages per service event (booking confirmation, reminder, on-route, completion, payment receipt). You will not receive marketing or promotional messages unless you separately opt in.
Cost
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt-out
Reply STOP to any message to opt out. Reply HELP for assistance, or contact us at arbra.hq@gmail.com / 551-301-0194.
Opt-in
By providing your phone number on the booking form at vip.arbra.app/book and checking the SMS consent box, you opt in to receive transactional SMS messages.
Supported carriers
Available on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint.
5. Customer Obligations
- Provide accurate, complete, and current information when booking.
- Arrive on time and provide vehicle access at the scheduled appointment.
- Disclose any vehicle issues, modifications, prior repairs, or conditions that may affect the safe and effective performance of services.
- Remove personal items, valuables, and removable accessories from the vehicle before service.
6. Warranty
- Workmanship guarantee: all standard detailing work is guaranteed for seven (7) days after service completion. Issues reported within 7 days will be addressed at no additional charge.
- Ceramic coating and PPF carry manufacturer warranties, which are documented separately at the time of installation. Manufacturer warranty terms control over these Terms with respect to coating and film products.
- Warranty does not cover damage from accidents, misuse, neglect, harsh chemicals, automated car washes (where prohibited), or normal wear and tear.
7. Limitation of Liability
To the maximum extent permitted by law:
- Illyrian Holdings LLC is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of use of the vehicle, loss of profits, or loss of business opportunity.
- VIP's total liability for any claim related to a service is limited to the amount actually paid by you for the specific service giving rise to the claim.
- VIP is not liable for damage caused by pre-existing vehicle conditions, undisclosed modifications, or third-party products applied prior to our service.
Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, U.S.A., without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or our services will be resolved exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of those courts.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated with at least thirty (30) days' notice via email and/or SMS (where you have consented), and the "Effective" date at the top of this page will be updated. Continued use of our services after the effective date of an update constitutes acceptance of the revised Terms.
10. Contact Us
Questions or concerns about these Terms? Contact us:
- Email: arbra.hq@gmail.com
- Phone: 551-301-0194
- Mailing address: 971 US Highway 202N Ste N, Branchburg, NJ 08876
See also: Privacy Policy.